常见问题

Shipping

你们提供国际发货吗？ +

是的。我们在美国境内通过 LTL 货运，每周向加勒比海、加拿大、墨西哥、中东和欧洲集装整箱和拼箱发货。可在询价时同时请求运费报价。

报价多快可以拿到？ +

标准 SKU 在 1 个美国工作日内出书面报价。定制铣切和特殊订购木皮通常在 3 个工作日内报价。

Products

你们的柚木经过 FSC 认证吗？ +

我们同时备货 FSC 认证种植园柚木和经过完整供应链追溯的缅甸柚木，每张认证订单都附 FSC 监管链文件。

BS 1088 与"船用级"胶合板有何区别？ +

BS 1088 是严格的英国标准，规范木皮质量、胶合层与芯材结构；"船用级"只是营销术语，不一定达到 BS 1088。真正的船用工程请始终指定 BS 1088 + 劳氏证书。

Orders

Do you have minimum order quantities? +

No. We sell single sheets and individual lumber pieces from both warehouses. Minimum freight charges apply for very small orders shipped LTL.

Do you offer custom milling? +

Yes. We mill teak decking slats, T&G decking, custom rip widths and pre-finished cabin sole panels to your drawings. Lead time is typically 5–10 business days.

General

Where are your warehouses located? +

Florida — 1750 Australian Ave #1, Riviera Beach, FL 33404. North Carolina — 146 County Farm Rd, Windsor, NC 27983.

Can architects request specification samples? +

Yes. We send specification samples to architectural offices and design studios free of charge — request via the contact form selecting "Architect / specifier".